Frequently Asked Questions

  1. What is the current status of the Settlement?

    On November 20, 2019, the Court granted final approval(PDF) of this class action settlement(PDF) (dated November 4, 2019) and issued a Final Judgment(PDF). The Settlement is no longer subject to appeal because the period for appeals has passed. Distribution Plan(PDF) payments are currently being mailed to eligible Class Members.

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  2. When will Distribution Plan checks be mailed by the Settlement Administrator?

    Distribution Plan checks began mailing mid-June 2020 and will continue mailing on a rolling basis through July 2020. You do not need to submit a claim to receive a Distribution Plan payment. Checks will be mailed automatically to all eligible customers.

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  3. Will Distribution Plan checks be made to all borrowers on the loan?

    Compensation is per loan rather than per borrower. This means that only one compensation amount will be approved for each loan and checks will be made payable to all borrowers.

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  4. Where can I get more information about Allocation Plan payments?

    Under the Settlement, at least $393.5 million in payments are being issued to Class Members.

    The Settlement includes an Allocation Plan and payments under this plan are currently being issued and mailed directly by Wells Fargo on a rolling basis.

    Wells Fargo has more information about these payments on its website.

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  5. What was this Settlement about?

    This lawsuit alleged that Defendants unlawfully placed duplicative, unnecessary, and overpriced CPI policies on Settlement Class Members' Wells Fargo automobile loan accounts during the period October 15, 2005 through September 30, 2016. CPI is a type of insurance provided by and through National General that Wells Fargo purchased to cover potential damage to vehicles it held an interest in that served as collateral to Wells Fargo Bank, N.A. auto loans. Plaintiffs allege that as a result of Defendants' CPI placements, Settlement Class Members suffered financial harm, including wrongful charges, fees, costs, and credit damage.

    Defendants deny each and all of the claims and allegations of wrongdoing made by Plaintiffs and deny that they have violated any law or duty that would give rise to liability.

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  6. What are the benefits of this Settlement?

    There are a number of possible benefits of this Settlement, including cash and non-cash compensation.

    Cash Compensation


    There is no cap to the total amount of cash payments that will be made under the Settlement. The payments are calculated based on the type of impact that CPI may have had on your account.

    Under the Settlement Allocation Plan:

    • If a duplicative CPI Policy was placed on your account, you may have received, or will receive, if applicable, cash compensation for the following items detailed in the Settlement Agreement:
      1. A refund of the fees assessed to your account during the time period when CPI impacted your account;
      2. A refund of the insurance premiums you were assessed for duplicative CPI;
      3. A refund of the interest charges you were assessed for duplicative CPI;
      4. A payment for the additional interest that accrued on your loan due to the duplicative CPI premiums and interest; and
      5. A payment to compensate you for your inability to use the above funds elsewhere.
    • If you resided in Arkansas, Michigan, Mississippi, Tennessee, or Washington when CPI was placed on your account, you may have received, or will receive, if applicable, cash compensation for the following items detailed in the Settlement Agreement:
      1. A refund of the fees assessed to your account during the time period when CPI impacted your account;
      2. A refund of the insurance premiums you were assessed for CPI;
      3. A refund of the interest charges you were assessed for CPI;
      4. A payment for the additional interest that accrued on your loan due to CPI premiums and interest; and
      5. A payment to compensate you for your inability to use the above funds elsewhere.
    • If you fall into either of the above categories and also experienced a vehicle repossession caused by CPI during the applicable time period, you also may have received, or will receive, if applicable, the following items detailed in the Settlement Agreement:
      1. $4,000 as an estimate for the out-of-pocket transportation and non-transportation expenses you incurred due to the loss of your vehicle;
      2. A refund of the repossession costs you paid to Wells Fargo;
      3. A refund of the payments you made on your remaining auto loan balance after the proceeds from your vehicle's sale were applied to your loan (if applicable);
      4. A waiver for any remaining loan balance after the proceeds from the sale of your repossessed vehicle have been applied to your loan balance and/or Charge-Off Balance;
      5. The difference in price between what your vehicle sold for at auction and your vehicle's Kelley Blue Book Lender Value at the time of repossession, to the extent that value is greater than your outstanding loan balance (if applicable);
      6. A payment to provide a tax benefit if you previously had a deficiency balance waived and a 1099-C tax document was filed;
      7. A payment to compensate you for your inability to use the above funds elsewhere; and
      8. The option to participate in Wells Fargo's no-cost mediation program if you are not satisfied that the remediation provided is adequate to address your situation.

    Under the Settlement Distribution Plan:

    If you paid for a CPI Policy and do not qualify for compensation under any of the above categories as part of the Settlement Allocation Plan, you will receive a pro rata distribution under the Settlement Distribution Plan. $6.375 million will be distributed proportionally to Settlement Class Members who do not receive payment under the Settlement Allocation Plan if they paid for a CPI Policy placed on their account, which remained in effect, without reversal, for at least 120 days after the CPI Billing Date. $2.125 million will be distributed proportionally to all other Settlement Class Members who do not receive payment under the Settlement Allocation Plan if they paid for a CPI Policy placed on their account which remained in effect, without reversal, for less than 120 days after the CPI Billing Date.


    Non-Cash Compensation


    In addition to the cash compensation described above, you may have received, or may be eligible to receive, certain credit report adjustments if: (1) either a duplicative CPI Policy was placed on your account or you resided in Arkansas, Michigan, Mississippi, Tennessee, or Washington when CPI was placed on your account, (2) at least one episode of delinquency (defined as account being over 30 days past due) occurred during the period the Settlement Class Member was charged for CPI, and (3) the delinquency was reported to Experian, TransUnion or Equifax.

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  7. What is the difference between the Allocation Plan and Distribution Plan?

    The Settlement includes two payment plans – the Allocation Plan(PDF) and the Distribution Plan(PDF).

    The Allocation Plan payments and other benefits are being issued by Wells Fargo. These payments include refunds of CPI premiums along with interest, fees, other charges and loss of use of funds related to CPI. If your vehicle was repossessed related to CPI, there is additional compensation provided by Wells Fargo as part of the Allocation Plan and the option to participate in third-party mediation.

    Meanwhile, Distribution Plan payments are being issued by the class action Settlement Administrator. If you paid for a CPI Policy and do not qualify for compensation under the Allocation Plan, you are eligible to receive a Distribution Plan payment.

    There are two types of Distribution Plan payments. An eligible CPI policy can be paid under one type or the other but not both. The two Distribution Plan payment types are:

    The first type is $6.375 million plus accrued interest that will be distributed proportionally to Settlement Class Members who do not receive payment under the Settlement Allocation Plan if they paid for a CPI Policy placed on their account, which remained in effect, without reversal, for at least 120 days after the CPI Billing Date.

    The second type is $2.125 million plus accrued interest that will be distributed proportionally to all other Settlement Class Members who do not receive payment under the Settlement Allocation Plan if they paid for a CPI Policy placed on their account which remained in effect, without reversal, for less than 120 days after the CPI Billing Date.

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  8. What can I do if I believe my cash payment was not calculated properly?

    Wells Fargo has more information on its website about Allocation Plan payments.

    If you believe that your payment was improperly calculated, you can contact the Settlement Administrator by phone at 1-877-641-8815 or info@WellsFargoCPISettlement.com and provide your relevant insurance information. If the Settlement Administrator or Wells Fargo determines that your payment was improperly calculated, your payment will be updated and a new check will be issued.

    Additionally, if you are a Settlement Class Member who experienced a CPI-related repossession caused by a Duplicative CPI Policy or a policy issued in Arkansas, Michigan, Mississippi, Tennessee, or Washington when CPI was placed on your account, you may be eligible to participate in no-cost mediation with Wells Fargo, in accordance with Section III(F) of the Settlement Agreement, if you are not satisfied with the compensation you receive. To request no-cost mediation, you can contact the Settlement Administrator using the contact information available on this website, or you can contact Wells Fargo's mediation program directly at 1-877-241-6571.

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  9. When will I receive my cash payment?

    Wells Fargo already has made some payments to Settlement Class Members under the Allocation Plan. Wells Fargo contemplates that fully effectuating its obligations under the Settlement, including compensation, may take until summer 2020, although some payments may take longer to process. Wells Fargo has more information on its website about these payments.

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  10. Can I have my check reissued?

    If you are unable to cash the check you received or if you require a reissue for any reason, please contact the Settlement Administrator so we may have a replacement check issued to you. To contact the Settlement Administrator, please call 1-877-641-8815.

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  11. Who is included in the Settlement Class?

    If you received a notice by mail with a cover sheet that includes your Wells Fargo loan number, you have been identified as a Settlement Class Member and you may be eligible for Settlement benefits.

    The Settlement Class generally consists of:

    Wells Fargo Dealer Services ("WFDS") Customers who had a CPI Policy placed on their Account(s) that became effective at any time between October 15, 2005 and September 30, 2016, and
    Wells Fargo Auto Finance ("WFAF") Customers who had a CPI Policy placed on their Account(s) that became effective at any time between February 2, 2006 and September 1, 2011.
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  12. Is anyone excluded from the Settlement Class?

    Yes. Excluded from the Settlement Class are "Non-Compensable Flat Cancels.” "Non-Compensable Flat Cancels” means:

    1. customers who provided proof of Duplicative Insurance Coverage for the entire CPI Placement Period, resulting in a cancellation of the policy in full before the scheduled CPI Billing Date;
    2. customers who provided proof of Duplicative Insurance Coverage for the entire CPI Placement Period, resulting in a cancellation of the policy in full on or after the scheduled CPI Billing Date but before the payment due date reflected on the customer's first periodic statement reflecting any increased monthly payment amount due to the CPI premium; and
    3. other customers who provided proof of Duplicative Insurance Coverage for the entire CPI Placement Period, resulting in a cancellation of the policy in full, and who did not pay a Duplicative CPI Premium or Duplicative CPI Interest, who were not assessed Fees during the CPI Impact Period that were not waived at the time, and who did not experience any negative credit reporting as a result of CPI as set forth in Section III(G) of the Settlement Agreement.
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  13. Can I opt out or object to the Settlement?

    No. The deadlines to opt out or object to the Settlement have passed. A Final Judgment has been entered by the Court and the deadline to appeal the Final Judgment has passed.

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  14. Do I have a lawyer in this case?

    Yes. The Court has appointed the following law firms to represent the Settlement Class as "Class Counsel." You can contact Class Counsel via email at WellsFargoCPIClassCounsel@baronbudd.com. They are:

    Class Council List
    Co-Lead Counsel for Plaintiffs and the Settlement Class Plaintiffs’ Liaison Counsel Plaintiffs’ Steering Committee
    Roland Tellis
    David Fernandes, Jr.
    BARON & BUDD, P.C.
    15910 Ventura Boulevard
    Suite 1600
    Encino, CA 91436
    Telephone: 1-818-839-2333

    Roman Silberfeld, David Martinez, Aaron Sheanin,
    Kellie Lerner, and Benjamin Steinberg
    ROBINS KAPLAN LLP
    2049 Century Park East
    Suite 3400
    Los Angeles, CA 90067
    Telephone: 1-310-552-0130
    David S. Casey, Jr. (SBN 060768)
    CASEY GERRY SCHENK FRANCAVILLA BLATT & PENFIELD, LLP
    110 Laurel Street
    San Diego, CA 92101
    Telephone: 1-619-238-1811
    Facsimile: 1-619-544-9232
    Eric H. Gibbs
    GIBBS LAW GROUP LLP
    505 14th Street
    Suite 1110
    Oakland, CA 94612
    Telephone: (510)-350-9700

    Charles E. Schaffer
    LEVIN SEDRAN & BERMAN
    510 Walnut Street
    Suite 500
    Philadelphia, PA 19106
    Telephone: 1-215-592 1500

    Paul F. Novak
    WEITZ & LUXENBERG, P.C.
    Chrysler House
    719 Griswold
    Suite 620
    Detroit, MI 48226
    Telephone: 1-313-800-4170

    You will not be charged for contacting these lawyers. If you want to be represented by a different lawyer, you may hire one at your own expense. Please note that Class Counsel is unable to provide you with an update on your individual situation.

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  15. How can I request an address or name update?

    If you would like to request a name change or address update, please contact the Settlement Administrator by calling 1-877-641-8815 or emailing info@WellsFargoCPISettlement.com. When contacting the Settlement Administrator, please provide your full name and Tracking Number, if available. You may also download a Name Change Request Form(PDF), available on the Documents page.

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  16. How can I get more information?

    If you have additional questions, please contact the Settlement Administrator by calling 1-877-641-8815 or emailing info@WellsFargoCPISettlement.com.

    You may contact Class Counsel using the contact information provided in the FAQ "Do I have a lawyer in this case?."

    Wells Fargo has more information on its website about Allocation Plan payments.

    Go to the Documents page to view the Settlement Agreement(PDF) and other case documents.

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